The hashes does not exist in the Cloud AV, how do I decide if I should trust the new executable files

Sending the new executable files to 2nd Opinion Scanner for scanning will help you to decide whether to trust it when the hashes do not exist in the Cloud AV.

For untrusted files that are executed with no hashes existing in the Cloud AV, Application Allowlisting will notify you of further actions.

Follow these instructions to send hashes that do not exist in the Cloud AV:

1. Click on the triple dot button and select "Get a second opinion"  to send it online for analysis.

   

2. If the second opinion scanner already has a record of the file and has an existing diagnosis, this will be immediately shown.

   

   You would have to upload the blocked file to the second opinion scanner for diagnosis .Users can easily open the location of the blocked file by clicking on the filename from the Application Allowlisting prompt.

   

   This will open a Windows Explorer window showing the file that can be easily dragged and dropped to the browser second opinion scanning page.

   

   

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Support and feedback

Should you encounter any issues using CatchPulse with any of the mentioned or missed requirements above, you can write to us a docs@secureage.com.

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This page was last updated: December 26, 2023